Academy Windows & Conservatories Ltd. – Complaints Procedure

We aim to provide high quality services which meet your needs. We believe we achieve this most of the time but if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with our organisation.

If you are not happy with Academy as Company or our service, please tell us. Please speak to the relevant staff member, Manager or Managing Director.

If you are unhappy with an individual in our organisation sometimes it is best to tell him or her directly.

If you feel this is difficult or inappropriate then please speak to the staff member’s Manager or the Managing Director.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within ten working days.

Making a written complaint – If you are not satisfied with our response or wish to raise the matter more formally, please write to the Managing Director. All written complaints will be logged. You will receive a written acknowledgement within ten working days. The aim is to investigate your complaint properly and give you a reply within a further ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Our replies may be written or verbal depending on the circumstances.

Please send all correspondence to